Rally Travel
Voucher and Discount Card Terms
§1. Glossary of Terms
For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:
1.
Organizer / Rally Travel – RALLY TRAVEL Sp. z o.o. with its registered office at ul. Prymasa Stefana Wyszyńskiego 85, 41-940 Piekary Śląskie, Poland, KRS 0001184730, NIP 4980279762, REGON 542268361.
2.
Buyer – a natural person, legal person, or organizational unit that purchases a GIFT Voucher via the website https://book.rally.travel/en/vouchers.
3.
User – a person entitled to redeem a voucher or discount card, including the person gifted with the voucher, regardless of who purchased it.
4.
Participant – a person taking part in a trip organized by Rally Travel, for whom the booking has been made.
5.
GIFT Voucher – a voucher in electronic form only, purchased for a fee by the Buyer exclusively via the website https://book.rally.travel/en/vouchers, with a specified nominal value and validity period, sent to the e-mail address provided during purchase.
6.
PRIZE Voucher – a physical voucher issued by Rally Travel partners as part of promotional campaigns, contests, or events, not subject to sale.
7.
Discount card – a physical document issued by Rally Travel or its partners, entitling the holder to a one-time reduction in the price of trips in accordance with the conditions set out in the Terms and Conditions.
8.
Voucher code – a unique sequence of characters assigned to a GIFT Voucher, enabling its redemption in the Rally Travel booking system.
9.
Booking – a single order placed in the Rally Travel booking system, covering one or more Participants, to which one voucher or one discount card may be assigned.
10.
Trip / Tour – a paid recreational service organized by Rally Travel, available in the current offer and trip calendar.
11.
Validity period – the period during which a voucher or discount card may be redeemed, indicated on the promotional material or in the e-mail message, after which it expires.
12.
Force majeure – an external event that is sudden and beyond the control of the parties, in particular: natural disasters, administrative restrictions, decisions of public authorities, epidemics.
13.
Terms and Conditions – this document – the Rally Travel Voucher and Discount Card Terms and Conditions.
§2. General Information
1.
These Terms and Conditions set out the rules for the use of vouchers and discount cards issued by RALLY TRAVEL Sp. z o.o. with its registered office at ul. Prymasa Stefana Wyszyńskiego 85, 41-940 Piekary Śląskie, Poland; KRS 0001184730, NIP 4980279762, REGON 542268361 (hereinafter: “Rally Travel”).
2.
Discount cards and PRIZE Vouchers may be issued in physical form and are provided by Rally Travel partners as part of promotions, contests, or events.
3.
GIFT Vouchers are available exclusively in electronic form and may be purchased only on the website https://book.rally.travel/en/vouchers. The voucher code is sent by e-mail to the address provided by the Buyer during purchase.
§3. Types of vouchers and discount cards
1.
A discount card with a value of 200 PLN (physical card – issued by one of our partners) is valid for bookings of domestic trips (organized within Poland).
2.
A discount card with a value of 100 € (physical card – issued by one of our partners) is valid for bookings of international trips from the Rally Travel offer.
3.
A PRIZE Voucher with a value of 500 PLN (physical voucher – issued by one of our partners) is valid for bookings of any trip organized by Rally Travel within Poland.
4.
A PRIZE Voucher with a value of 300 € (physical voucher – issued by one of our partners) is valid for bookings of any international trip organized by Rally Travel.
5.
A GIFT Voucher (purchased on the website https://book.rally.travel/en/vouchers) with a specified value in Polish zloty (PLN) is valid for bookings of any trip organized by Rally Travel within Poland.
6.
A GIFT Voucher (purchased on the website https://book.rally.travel/en/vouchers) with a value in euro (€) is valid for bookings of any international trip organized by Rally Travel.
§4. Redemption Rules
1.
A voucher or discount card may be used within one Booking.
2.
One Booking means one order placed in the Rally Travel booking system, regardless of the number of Participants.
3.
Only one voucher or one discount card may be used during one Booking.
4.
Discounts from discount cards and vouchers may not be combined.
5.
A GIFT Voucher may not be combined with other promotions.
6.
A voucher or discount card may be used only once.
7.
Rally Travel conducts internal verification of voucher and discount card redemptions.
8.
A person who has used a discount card of a given type may not receive another discount under the same promotion.
9.
To redeem a discount card, you must:
A.
send a photo or scan to: office@rally.travel (in the case of holding a voucher or discount card in physical form – applies to discount cards and vouchers issued by our partners).
10.
To redeem a voucher, you must:
A.
enter the code from the gift voucher received in the e-mail message on the purchase page of the selected trip. Trips may be purchased at: https://book.rally.travel.
11.
The value of the voucher or discount card reduces the final price of the Trip.
12.
The voucher or discount card is not exchangeable for cash, may not be used partially, and may not be split across several trips.
13.
The voucher or discount card may not be combined with other promotions unless the Organizer decides otherwise.
14.
The voucher or discount card has a Validity period indicated on the promotional material or in the e-mail message.
15.
Redemption of a voucher or discount card is subject to availability of places – prior contact with the Rally Travel office is recommended.
16.
Purchase of a voucher does not guarantee availability of a specific trip date – redemption is subject to current availability of places.
17.
After the Validity period expires, the voucher or discount card becomes invalid.
18.
In exceptional, documented cases beyond the control of the Participant and/or the Organizer (e.g., illness, force majeure, administrative restrictions preventing redemption, event cancellation), the Organizer may individually decide to extend the validity of the discount card / voucher.
19.
Failure to redeem within the validity period does not give rise to any right to a refund.
20.
The Buyer confirms that they have read the terms of redemption of the voucher and discount cards, including the validity period and the rules on refunds and complaints after expiry.
§5. Refunds and Complaints
1.
The voucher or discount card is not subject to refund or exchange for cash.
2.
Pursuant to Article 38(12) of the Consumer Rights Act, the right to withdraw from the contract within 14 days does not apply.
3.
The User has the right to submit a complaint immediately, but no later than within 14 days from the event.
4.
Complaints must be submitted exclusively in electronic form to the e-mail address: office@rally.travel
5.
The complaint should include:
A.
the first and last name and contact details of the person submitting the complaint,
B.
the voucher number and/or code and the date of purchase,
C.
a photo / scan of the discount card or the special voucher code,
D.
a description of the issue forming the basis of the complaint,
E.
the request of the person submitting the complaint.
6.
Rally Travel shall consider the complaint within 14 calendar days from the date of receipt. In justified cases, this period may be extended, of which the person submitting the complaint will be informed electronically.
7.
A response to the complaint will be provided electronically to the e-mail address indicated by the User.
8.
If the complaint is upheld, Rally Travel shall take appropriate measures to remedy the irregularities, replace the voucher / discount card, or take other action in accordance with the request of the person submitting the complaint and applicable law.
9.
Submitting a complaint does not exclude the User’s right to use out-of-court dispute resolution and claim enforcement methods, including the assistance of municipal or county consumer ombudsmen.
§6. Contact
1.
If you have any questions regarding vouchers or discount cards, please contact: office@rally.travel
§7. Final Provisions
1.
The current Terms and Conditions are available at: https://book.rally.travel/en/documents/voucher-terms
2.
Rally Travel reserves the right to verify the authenticity of a voucher or discount card.
3.
Rally Travel shall not be liable for lost or copied vouchers or discount cards.
4.
Any questions regarding the redemption of discounts should be directed to: office@rally.travel.
Effective date: The Terms and Conditions are valid from the date of publication on the website
Date of last update: 9 April 2026